Shipping policy

SHIPPING POLICY

At Darkona, we are committed to preparing and delivering every order carefully, safely, and efficiently. Our goal is to provide a simple and reliable shopping experience from the moment you place your order until your cap arrives.

This Shipping Policy explains how we handle order preparation, shipping, delivery times, and other conditions related to the delivery of your purchase.

1. Order Processing

Once your order has been confirmed and payment has been verified, we will begin preparing your order for shipment.

Before shipping, each cap is carefully checked to ensure that the product is in the appropriate condition and that the item matches the order placed by the customer.

Orders are normally prepared within the processing period established by Darkona. Processing times may occasionally vary due to order volume, product availability, holidays, or other operational circumstances.

2. Shipping Within Paraguay

Darkona ships to different cities and departments throughout Paraguay, providing customers with a convenient way to receive their purchases.

Shipping costs may vary depending on the destination, city, department, distance, and shipping service used.

When applicable, the customer will be informed of the corresponding shipping cost before the order is finalized.

To process a shipment correctly, we may require the following information:

Full name of the recipient.
Phone number.
City.
Department.
Delivery address or designated delivery location, when applicable.

Customers are responsible for providing accurate and complete delivery information.

3. Delivery Times

Delivery times may vary depending on the destination, shipping method, transportation provider, and other circumstances related to the delivery process.

Any delivery timeframe provided by Darkona should be considered an estimate rather than a guaranteed delivery date.

Delivery may occasionally be delayed due to circumstances beyond Darkona's direct control, including transportation delays, weather conditions, holidays, high shipping volumes, operational issues, or difficulties contacting the recipient.

Once an order has been handed over to the selected transportation or delivery service, Darkona cannot directly control its internal transportation times.

4. Contact Information

Customers should provide a valid and accessible phone number when placing an order.

The delivery service may need to contact the recipient to coordinate delivery, confirm the location, or resolve an issue related to the order.

If incorrect or incomplete contact information is provided, this may result in delays or difficulties completing the delivery.

5. Incorrect or Incomplete Delivery Information

Darkona is not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.

Customers are encouraged to carefully review all delivery information before completing their purchase.

If the order has not yet been shipped, customers should contact Darkona as soon as possible if they need to correct their delivery information.

Once the order has been handed over to the transportation provider, the possibility of changing the delivery information will depend on the conditions and capabilities of the service being used.

6. Delivery Delays

Although we always work to have orders delivered within the estimated timeframe, unexpected delays may occur.

These may include:

Transportation delays.
Weather conditions.
High demand for shipping services.
Holidays or non-business days.
Road or route disruptions.
Difficulties locating the recipient.
Incorrect or incomplete delivery information.
Other circumstances outside Darkona's control.

If a significant delay occurs, customers are encouraged to contact Darkona so that we can review the order status and provide the appropriate assistance.

7. Receiving Your Order

Customers should make reasonable efforts to be available at the agreed delivery location and time.

If the delivery service is unable to complete the delivery because the recipient is unavailable, the address is incorrect, or for another reason attributable to the customer, a new delivery attempt may need to be arranged.

Any additional shipping or delivery costs resulting from a new delivery attempt may be the responsibility of the customer, depending on the conditions of the delivery service used.

8. Inspecting Your Order

We recommend checking your order when you receive it to make sure that the cap corresponds to the product purchased and that the package is in appropriate condition.

If you notice an issue with the product received, please contact Darkona as soon as possible and provide the necessary information so that we can review the situation.

When necessary, Darkona may request photographs or additional information about the product or package in order to properly evaluate the situation.

9. Orders Reported as Not Received

If an order is marked as delivered but the customer states that they did not receive it, the customer should contact Darkona so that we can review the situation.

We may request additional information from the customer and, when possible, contact or consult the transportation provider responsible for the delivery.

10. Product Availability

All orders are subject to product availability.

In exceptional circumstances, there may be a difference between the availability displayed on our store and our actual inventory due to simultaneous purchases or inventory-related errors.

If this occurs, Darkona will contact the customer to explain the situation and determine the most appropriate solution.

11. Customer Responsibility

Customers are responsible for providing accurate delivery information and being available to receive their orders.

Darkona is responsible for properly preparing and dispatching orders according to the information provided by the customer. However, we cannot be held responsible for issues resulting from incorrect or incomplete information supplied by the customer or circumstances beyond our reasonable control.